Contact

Last updated: 17 July 2026

Page title: Contact · Shopify slug: contact

Have a question about an order, one of our home and garden products, or our service in general?
Our customer service team is here to help — and always aims to answer thoughtfully, thoroughly, and without unnecessary delay.

The Fastest Way to Reach Us

Email is by some distance the fastest and most reliable channel. Reaching us that way allows us to look into your query properly and reply with a comprehensive answer covering everything you need to know.

Response Times

Messages sent to the email address above are typically answered within 24 to 48 hours on working days.
Messages received at weekends or on bank holidays are dealt with on the next working day.

During particularly busy periods — around bank holidays, seasonal sales, or major promotions — reply times may occasionally stretch slightly longer. In those situations we kindly ask for your patience, and can assure you that every enquiry receives proper attention.

What to Include in Your Message

To help us handle your query as quickly and thoroughly as possible, please try to include:

• Order number — if your message relates to an existing order
• Full name — as supplied on the original order
• Email address — used at the point of purchase
• Clear description of your query or the issue you've come across
• Clear photographs — particularly useful in the case of damaged or defective items

How We Can Help

Our customer service team is here to help across a wide range of topics, including:

• Questions relating to the status or tracking of your order
• Returns, exchanges, and refund requests
• Product details and availability across our home and garden range
• Complaints regarding damaged or defective goods
• General questions about our website or your customer account
• Your suggestions and feedback to help us keep improving our service

Business and Legal Enquiries

Business or legal enquiries — for instance, those relating to partnerships, business relations, or legal matters — should also be sent to our main email address contact@accord.com, ideally with a clear note in the subject line. Your message will then be routed to the appropriate department without unnecessary delay.

Privacy of Your Communication

When you contact us by email, the personal information you provide is used solely for the purpose of handling your enquiry, and is processed in line with the applicable data protection legislation. Further information can be found in our Privacy Policy.

Provider Information

Full legal information about our company is available on our Legal Notice page.