Withdrawal & Cancellation Form (EU 2023/2673)
Withdrawal & Cancellation Form
In compliance with EU Directive 2023/2673 — applicable from 19 June 2026
Page title: Withdrawal & Cancellation Form · Shopify slug: withdrawal-cancellation
Your right to cancel: Under European Union law, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to give any reason. The form below allows you to exercise this right easily.
How it works
- Complete the form below with your order details.
- Review your information in the confirmation step.
- Submit your request — you will receive an automatic confirmation by email.
- We will process your refund within 14 days of receiving the returned goods.
Step 1 — Your Details
Step 2 — Review and confirm
Please review the information below carefully. Once confirmed, your withdrawal request will be sent.
✓ Withdrawal request sent
Your withdrawal request has been successfully sent. An email confirmation has been automatically generated and will be delivered to you shortly.
What happens next:
- We will reply within 24–48 working hours confirming receipt of your request.
- You will receive return instructions including our return address.
- Once the goods are received and inspected, we will refund the purchase price within 14 days.
If you have not received our confirmation within 48 hours, please contact us directly at contact@accord.com.
Alternative methods
If you prefer, you may also submit your withdrawal request:
- By email: contact@accord.com
- By post: [Your full company address]
Downloadable Withdrawal Letter Template
You may use the following template to submit your withdrawal by post or email:
Important information
- The 14-day withdrawal period starts on the day you (or a third party other than the carrier) receive the goods.
- To meet the deadline, it is sufficient to send your withdrawal notice before the 14-day period has expired.
- You bear the direct cost of returning the goods, unless otherwise stated.
- You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
- Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
For full details on your rights of cancellation, please see our Cancellation Policy & Returns page.